Returns, Cancellations and REfunds
Below are some common questions about our products
Nope. But we do offer have an exchange policy for printing defects or shipping damage. See our Cancellation/Refund Policy for more information!
We do not offer refunds for the following issues:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error or the carrier.
- Any damage that occurred during shipping that is not reported within two days of delivery.
- Any defect/misprint issue reported more than 7 days after delivery.
- Any missing order that tracking shows delivered to the address provided by the customer (see shipping policy)
Unfortunately , we do not allow cancellation once an order is placed. With our automated order processing, the order goes into production immediately after you submit the order.
At
Snobby Drops, we want you to be happy with your purchase. However, we
understand that sometimes things don't work out. If you receive an item that is
misprinted or damaged, we will gladly replace it in the same material, size,
and design. You just need to follow the steps below:
Please contact us at issues@snobbydrops.com within 2 days of
delivery to report damage during shipment. Send pictures to issues@snobbydrops.com
of the materials and packaging to clearly demonstrate the damage during
shipment.
**Shipping damages must be reported within 2 days of the order being
delivered**
IMPORTANT!!! PLEASE INSPECT YOUR ITEMS AS SOON AS YOU RECEIVE THEM!!
If it has been more than 2 days since you received your item, we will
be unable to assist with damages occurring during shipment.
At Snobby Drops, we want you to be happy with your purchase. However, we understand that sometimes things don't work out. If you receive an item that is misprinted or damaged, we will gladly replace it in the same material, size, and design. Just follow the steps below:
If you feel an item has a defect, follow these steps:
1. Take pictures of the defect that clearly demonstrates the issue.
2. Email the photo and brief explanation of the issue to defects@snobbydrops.com
**All defect/misprint issues must be received within 7 days of the
order being delivered**
IMPORTANT!!! PLEASE INSPECT YOUR ITEMS AS SOON AS YOU RECEIVE THEM!! If
it has been more than 7 days since you received your item, we will be unable to
assist with defects/misprints.
Production time
We want to get your order to you
ASAP! Our average turnaround time is 4-7 business days from order to shipment
within the US.
Occasionally due to high order volume may take a day or
two extra.
Our business days are Monday through Friday. If you place
your order on Saturday or Sunday, the order will be considered received on
Monday.
If you would like to check on the status of your order please
email ordertracking@snobbydrops.com.
backdrop material FAq
Snobby Drops Fab Fab material is 100% wrinkle-free polyester with stretch in all directions. Wrinkle-free=one less thing to worry about=carefree=more free time... I mean, come on, the possibilities are limitless!
SNOBBY DROPS FABULOUS FABRIC
OUR SIGNATURE FAB FAB [SEE WHAT WE DID THERE?]
Snobby Drops Fabulous Fabric: Snobby Drops Fab Fab wrinkle-free wonder fabric is your new carefree companion; with it's stretchy, wrinkle-free, lightweight qualities, you'll never have to worry about a backdrop that won't fit, is a pain to carry or store, or makes photography sessions difficult. Fab Fab wrinkle-free wonder fabric is made from a durable 100% polyester stretch fabric meant for backdrops with the design on the front while the back side is white. These backdrops are cut by hand and DO NOT have finished edges unless stated. Most sizes have options for rod pockets. Machine washable.
Yes. Zero wrinkles. Think newborn bottom wrinkle-free. Think 3 months post-botox wrinkle free. No wrinkles. None. So throw out that steamer, just hang and shoot.
Snobby Drops fleece backdrops are similar to sweatshirt material on the inside, with a soft subtle fuzzy texture. They are slightly stretchy, and have finished, hemmed edges. This does result in 1.5-2" of shrinkage on all sides.
This material is vibrant and can also be machine washed and easily folded for storage and stacking.
Fleece is wrinkle resistant but will likely arrive with some packing wrinkles. You can toss it in the dryer for 5-15 minutes to remove them.
Yes! All of Snobby Drops' Fabrics are machine washable
Quality is our Top PriorityAll of our team members follow strict quality guidelines. We print, manufacture, and double...nay, TRIPLE check it for quality through every step of the process. When your product is finished, it is fully inspected from top to bottom to ensure you receive the backdrop of your dreams.
Shipping Policy
All products will be shipped to the shipping address you provided at the time of your order. You will be responsible for paying additional shipping costs to reship your order in the event the shipping address provided is incorrect and returned to sender, or the order is returned by the carrier due to an invalid shipping address.