Custom Requests
What to expect:
We are so excited you want to create a custom backdrop design through Snobby Drop’s designer team!
Here is how it works:
1. Detail your request: The more detail the better! It’s really important that our designers understand the details of your request to make sure your request is perfect, and their time is well spent. If you have a drawing or inspiration pic to attach to your request, please do so, and describe what you envision.
2. Design team responds: Our designers work M-F and typically start within 48 hours of receiving the request. Please keep an eye out on your inbox for follow-up requests for clarification to ensure a smooth process. In order to keep your request in our queue, we request a response within 24 hours.
3. Delivery of Design: After final details are ironed out, you should receive your proof within 24-48 hours of the last communication.
4. Custom Listing: Once you are happy with your customer request, a listing will be created for purchase and your custom design loaded.
Important: We love the fact that we are able to offer a free custom service to our customers and we have the best design team who makes time to create just for you. This special service requires an efficient workflow and result. When you submit a custom request, please ensure you are available to respond and to purchase. Requesters who fail to respond to follow ups or fail to purchase their approved design will no longer be eligible to request custom designs in the future!
Contact us
Our business hours are Monday through Friday 8am-4pm Eastern.